Contact Us

Photo by NEOM

At Neat Florals, we pride ourselves on providing exceptional customer service to ensure your floral experience is seamless. Whether you have questions about our products or need assistance with your order, our dedicated team is here to help you every step of the way. We understand the importance of timely communication and are committed to responding promptly to all inquiries.

Our customer service team is available to assist you with any flower inquiries you may have. From selecting the perfect bouquet for a special occasion to understanding our delivery options, we are here to guide you. You can reach us via email or through our contact form, and we will ensure that your questions are answered swiftly and thoroughly.

At Neat Florals, we value your feedback and strive to improve our services continuously. If you have any suggestions or comments, please do not hesitate to share them with us. Your satisfaction is our top priority, and we look forward to serving you with the finest flowers and gifts in Kuwait.

What types of flowers do you offer?

We offer a wide variety of flowers including roses, lilies, tulips, and seasonal blooms, all sourced from the best growers to ensure freshness and quality.

How can I track my order after purchase?

Once your order is placed, you will receive an email confirmation with a tracking link. You can use this link to monitor the status of your delivery in real-time.

What is your return policy for flowers and gifts?

Our return policy allows for returns within 7 days of delivery if the flowers are not as described or damaged. Please contact our customer service for assistance with returns.

Do you offer same-day delivery for orders?

Yes, we offer same-day delivery for orders placed before 2 PM. Please check our delivery options at checkout to ensure availability in your area.

How can I contact customer service for inquiries?

You can reach our customer service team via email at [email protected] or by calling our hotline at +965 1234 5678. We are here to assist you with any inquiries.